Freshservice API

Arcade Unoptimized

Tools that enable LLMs to interact directly with the Freshservice API.

Author:Arcade

Version:0.3.0

Auth:No authentication required

214tools

214require secrets

FreshserviceApi provides a toolkit that enables seamless interaction with the Freshservice API, facilitating various operations for managing IT service requests. This toolkit empowers developers to automate and streamline service desk actions effectively.

Capabilities

Activate and manage Customer Satisfaction (CSAT) surveys.
Add, update, and delete tasks, notes, and details for tickets, projects, changes, and problems.
Retrieve comprehensive details for assets, vendors, agents, and requests.
Manage organizational structures by creating or deleting departments, agent groups, and solutions.
Effortlessly handle asset and project management with detailed tracking features.

Secrets

Securely manage API keys, tokens, and private keys, e.g., FRESHSERVICE_API_KEY, enhancing the integrity of API calls.

Available tools(214)

214 of 214 tools

Tool name	Description	Secrets
FreshserviceApi.ActivateCsatSurvey	Activates a CSAT Survey by its ID in Freshservice. Use this tool to activate a Customer Satisfaction (CSAT) Survey in Freshservice by providing the survey's ID.	2
FreshserviceApi.AddAssetComponent	Add a new component to an existing asset. Use this tool to add a new component for a specific asset in Freshservice. It should be called when you need to track additional components associated with an asset.	2
FreshserviceApi.AddNoteToProblem	Add a new note to a problem in Freshservice. Use this tool to create and add a new note to an existing problem in Freshservice, helping track updates or relevant information.	2
FreshserviceApi.AddReleaseNote	Create a new note on a release in Freshservice. Use this tool to add a note to a specific release in Freshservice. It should be called when you need to document or update information about a release.	2
FreshserviceApi.AddReleaseTimeEntry	Log a new time entry for a specific release in Freshservice. This tool is used to create a new time entry on a release within the Freshservice platform. It should be called when there's a need to record the time spent on a release. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. This operation also requires path parameters. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. Note: You must also provide the required path parameters when executing. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.AddTicketNote	Add a new note to a Freshservice ticket. Use this tool to post a new note on a specific Freshservice ticket by providing the ticket ID. This is useful for updating ticket information, providing status updates, or adding additional details related to the ticket. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. This operation also requires path parameters. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. Note: You must also provide the required path parameters when executing. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.ArchiveProject	Archive an existing project in Freshservice. Use this tool to archive a project within Freshservice. This is useful for organizing and managing completed or inactive projects.	2
FreshserviceApi.ConvertAgentToRequester	Convert an agent to a requester in Freshservice. Use this tool to convert an agent, identified by their ID, into a requester in Freshservice. This action is typically used when an agent no longer needs agent-level access.	2
FreshserviceApi.ConvertRequesterToAgent	Convert a requester to an agent in Freshservice. Use this tool to convert a Freshservice requester into an occasional agent with the SD Agent role. This action removes any existing group memberships from the requester.	2
FreshserviceApi.CreateAgentGroupFreshservice	Create a new Agent Group in Freshservice. This tool allows you to create a new Agent Group in Freshservice. Use it to organize and manage agents within your Freshservice account. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateAnnouncement	Create a new announcement in Freshservice. Use this tool to create a new announcement in Freshservice, ideal for disseminating information or updates within your service platform. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateAssetType	Create a new asset type in Freshservice. Use this tool to create a new asset type in Freshservice when setting up or managing assets. It automates the process of defining asset categories in the system.	2
FreshserviceApi.CreateCannedResponseFolder	Create a new canned response folder in Freshservice. This tool creates a new canned response folder in Freshservice. Use it when you need to organize canned responses into a new folder within the Freshservice platform.	2
FreshserviceApi.CreateChangeNote	Create a new note on a change request in Freshservice. This tool creates a new note attached to a specific change request in Freshservice. It should be called when there's a need to append additional information or updates related to an ongoing change request.	2
FreshserviceApi.CreateChangeTask	Create a task on a change request in Freshservice. This tool creates a new task on a specified change request within Freshservice. It should be called when you need to add tasks to an ongoing change request to track specific actions or activities. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. This operation also requires path parameters. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. Note: You must also provide the required path parameters when executing. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateChildTicket	Create a new child ticket on a Freshservice ticket. Use this tool to add a child ticket to an existing ticket in Freshservice. It is useful for managing ticket hierarchies and organizing support tasks. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. This operation also requires path parameters. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. Note: You must also provide the required path parameters when executing. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateCsatSurvey	Create a new CSAT survey in Freshservice. This tool is used to create a new Customer Satisfaction (CSAT) survey in Freshservice. Call this tool when you need to set up a survey to gather customer feedback. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateCustomTicketSource	Create a custom ticket source in Freshservice. Use this tool to create a custom ticket source within the Freshservice platform. Ideal for when you need to define new ticket origin types beyond the defaults provided.	2
FreshserviceApi.CreateFreshserviceAgent	Create a new agent in Freshservice. This tool allows you to create a new agent in Freshservice. Use it when you need to add a team member to your Freshservice account. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateFreshserviceCannedResponse	Create a new canned response in Freshservice. Use this tool to create a new canned response in a Freshservice account. It should be called when there is a need to automate the creation of standard replies to frequent inquiries. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateFreshserviceChangeRequest	Create a new Change request in Freshservice. Use this tool to initiate a new Change request within the Freshservice platform. This is typically called when a user wants to propose a change that needs to be tracked and managed through Freshservice. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateFreshserviceChangeTimeEntry	Create a time entry for a change request in Freshservice. Use this tool to log a new time entry associated with a specific change request in Freshservice. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. This operation also requires path parameters. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. Note: You must also provide the required path parameters when executing. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateFreshserviceProblemTask	Create a new task on a problem in Freshservice. This tool creates a new task associated with a specific problem in the Freshservice system. Use it when you need to assign tasks to a problem for better issue management. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. This operation also requires path parameters. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. Note: You must also provide the required path parameters when executing. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateFreshserviceProject	Create a new project in Freshservice. Use this tool to create a new project within the Freshservice platform. This is useful for managing tasks, timelines, and resources efficiently in Freshservice. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2
FreshserviceApi.CreateFreshserviceTicket	Create a new support ticket in Freshservice. Use this tool to generate a new support ticket in Freshservice, which is useful for tracking and managing customer support issues. Note: Understanding the request schema is necessary to properly create the stringified JSON input object for execution. Modes: - GET_REQUEST_SCHEMA: Returns the schema. Only call if you don't already have it. Do NOT call repeatedly if you already received the schema. - EXECUTE: Performs the operation with the provided request body JSON. If you need the schema, call with mode='get_request_schema' ONCE, then execute.	2

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